what should I do? I went to use the credit on my account, and nothing showed up. They still charged me fully for a canceled ticket transaction. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. Last Updated on September 16, 2021 by Dave Clark. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. Is Beyonces Tour Another Dynamic Ticket Price Mess? I purchased a Citi field parking pass for Mets opening day. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. Otherwise you will receive a voucher for 120% of your purchase price. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. View SeatGeek . The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Many events this past month were canceled. I would like a refund!!! You can view that credit in your StubHub wallet on the website if you're not able to track down that email. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. We waited two hours until they decided to open the door again. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. Receive a coupon for 120 percent of your original purchase*. It's my money, why are they holding it?!!!! As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. Did you think about anybody besides yourself? I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? i have tried to call several times but have been on hold >3 hours on 2 occasions. DON'T BUY ON THEIR PLATFORM!!! The potential loss of revenue facing Live. asks for a code, which i put in, says incorrect code(which came from them). Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . If my ticket was valid I WOULD HAVE USED IT. FRACK! I just bought a parking pass for an event. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. I requested refund now, but they didn't reply me yet. Who should shoulder those cancellation costs? This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. Danielle is the author of this solution article. Too many other competitors out there doing it differently. Once we have clear actionable next steps, we will be sure to notify our fans via email! I would advise taking this route to get resolution from StubHub. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Its really not fair to people whom purchased on this platform. 2023 The Hollywood Reporter, LLC. Email is another option for requesting a refund. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). "These consumers made a deal with StubHub," he said. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. We're not refunding money at this point,'" Cormier said. Necessary cookies are absolutely essential for the website to function properly. No where did it say there is 15% charge. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. However, StubHub offers a refund. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. I have been attempting to contact you several times regarding ticket order #553613638. I selected a particular date for a Broadway show. StubHub stopped guaranteeing cash refunds. I want a full refund as we lost jobs and need that money. Your email address will not be published. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. After another hold the rep told me the manager said the same thing. Never again will I use StubHub! The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Others were postponed. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. The cookie is used to store the user consent for the cookies in the category "Other. Hope someone from Spain make a demand withe the corresponding authorities. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. They said outta luck. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Subscribe for full access to The Hollywood Reporter. We were able to register one wristband, but not the other. I went to Barclays Center for the Chris Brown Party Tour yesterday. Required fields are marked *. Customer service will only take calls for ppl with event in the next 24 hours. View StubHub Refund Policy. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Don't take NO for an answer! Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. Immediately called StubHub customer service. Can you explain to me how I can still use the credit that I was issued? So now the tickets will not arrive in time for my event. Donno what to do. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? Read the full policy. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. I got real sick and cannot go to the concert I need to possibly get reimbursed please. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Is there any way to find out if its still being processed at all? 01-30-2021 01:41 PM. All Rights Reserved. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. You aren't supposed to dispute charges because you changed your mind. At NO stage did they advertise this game as a TBA or TBC date and time. Is there any way I can confirm that my Stubhub QR codes are still good? You will enter your community username and new password and done! You still ended up with my money, and I never received any value for that. This is ridiculous! Thank you StubHub. I never got any emails about refunds or the fact they canceled the show. Just bought tickets. No Wonder I See Horrible Complaints. Did you find it helpful? We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. Awful company that I hope fails soon. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. So is Amazon, but they can cancel orders and issue refunds. StubHub Refund Ticket by Phone. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. I would've been able to see Chris Brown. The tickets are wrong ones worth $148 each!! 2023, Hearst Television Inc. on behalf of WCVB-TV. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. No. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. "Pretty unfair, almost unethical on their part," Brown said. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. NEVER AGAIN will I use STUBHUB. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. IndustryLegalTop Story All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . Re: Refund in Progress. It is taking Stubhub about 120 days to process refunds. We wasted our night , took off of work and lost our ticket money. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. I called customer service right away, but they denied a refund. You can get a refund from StubHub by calling their customer service line. GIVE ME MY MONEY. Had I known seller didn't have tix I never would've purchased. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. View Vivid Seats Refund Policy. The cookies is used to store the user consent for the cookies in the category "Necessary". Thank you f***ers! Now I'm done with them. them this was wrong and deceitful and did not get off the phone until they refunded my money. Hopefully the credit card company will stand up for me. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. while we were at work. However, if it's not in your name you can't get this done. Stub hub fraud.. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. I'm not paying $176 when stub hub messed up my order. Stubhub is such a ripoff. Fans outside of North America are defaulted to a refund. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. Just bought tickets. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. StubHub won't refund my money. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. I purchased tickets to the Olympic gymnastics trials in January 2020. StubHub is taking a lot heat over the policy. All rights reserved. They only let a few more people in until they actually closed all the doors. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. Massachusetts has clear rules on returns and refunds. totalling almost 900.00 in the middle of the night. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. StubHub will contact you as soon as possible. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. They could not refund me nor give me the seats I wanted. But opting out of some of these cookies may have an effect on your browsing experience. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. Outside of the US and Canada, fans are defaulted to a refund. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. About WSJ. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. The parking pass was sent to me with in 5 mins. This will now be our default option in Canada and in the US. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. to see the game on TV? Wrong seats. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. I am beyond angry and disappointed. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. What is your rescheduled or postponed event policy? I opted to wait and try with my credit card company to see what options I had to cancel that transaction. Open the SeatGeek app. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. View Levi's Stadium Ticketback Terms. But by the end of March, refunds were suddenly gone. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. You can send a private message to us here @TeamStubHub. I have been trying to reach y'all about a refund. Describe your scenario and include any supporting evidence. Should have checked this site first. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. This doesn't make any sense and I transferred these tickets way early on before COVID. Crooks. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. Stubhub policy on refunds is ridiculous. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. What about Canada? Now what? never use them again. From that StubHub wallet page you can request a refund instead of keeping the credit. If these are not available, you will likely get a full refund. Up the food chain with a supervisor, still nothing. "I finally got a supervisor on the line and he said 'No. When we bought these tickets, we had jobs and splurged for a night out. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. the issue is on her radar and anyone affected should file a complaint with her office. Certainly they can see that my ticket barcode was not scanned somehow. Any good news for refund for us regrading clear actionable step to get Coachella refund?
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